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Website Terms and Conditions

These terms apply to your use of the Hermitage Nevis website. They are about the website itself — what is on it, what you may do with it, and what we can and cannot promise about it.

Last updated: 1 August 2026

On this page

About these terms

These are not the terms of your stay. The conditions that apply to a booking — deposits, payment, cancellation, minimum stays and so on — are set out when you book and in the confirmation you receive. Nothing on this page changes them, and if the two ever appear to disagree, the terms you were given when you booked are the ones that apply.

Who operates this website

This website is operated by The Hermitage Plantation Inn Ltd., trading as Hermitage Nevis, the operator of The Hermitage, Hermitage Road, Saint John Figtree, Charlestown, Nevis, St. Kitts & Nevis. You can reach us at contactus@hermitagenevis.com or +1 869 469 3477.

Using this website

You are welcome to browse this website, read it, print it, save pages for your own reference and share links to it. Search engines are welcome to index it.

Please do not:

  • use the website for anything unlawful, or to send anything unlawful to us;
  • try to gain access to any part of the website, its server or its database that is not open to visitors;
  • send us anything designed to damage or interfere with the website or the people who use it;
  • pretend to be someone else, or send an enquiry or reservation request in someone else’s name;
  • use automated tools in a way that places an unreasonable load on the website; or
  • copy substantial parts of the website for a commercial purpose without asking us first.

Ordinary quotation, reference and citation are fine, and nothing here is meant to restrict what the law already permits.

Website information and availability

We take real care over what we publish here. Even so, this website is a description of the hotel, not a contract:

  • descriptions of the rooms, cottages, villas, the restaurant, the grounds and the island are given in good faith as a general guide;
  • menus, opening arrangements and our weekly events change with the season, the produce and the day;
  • photographs show the property as we have found it, not a guarantee that any particular room, view or dish will be the one you get;
  • rates shown on the website are a guide — the rate that applies to you is the one shown when you book.

We may change, add to or remove anything on this website at any time. We try to keep it available, but we cannot promise it will never be interrupted for maintenance, or by something outside our control.

If you find something on the website that is wrong, please tell us. We would rather fix it than defend it.

Rates, availability and booking through Cloudbeds

Live rates and availability are not held on this website. They are provided through our booking system, which is operated by Cloudbeds. When you follow a “Book Now” or booking link you leave the Hermitage website.

A booking made that way is subject to the Cloudbeds booking process, to the terms of the rate you choose, and to our confirmation. Cloudbeds has its own privacy and service terms, which apply to what you do on its pages. We receive your booking information and use it to administer your stay.

No booking is made, changed or cancelled on this website, and no payment is taken on it. The conditions of your booking — including anything about deposits, payment, changes and cancellation — are the ones shown to you when you book and set out in your confirmation.

You can see our guidance on rates and how booking works on the Rates and booking page.

Enquiries, restaurant requests and wedding enquiries

The three forms on this website are ways of contacting us. Sending one does not create or change anything:

  • an enquiry through the Contact form is a request for information, and a reply from a person;
  • a restaurant reservation request is a request. Your table is not booked until our restaurant team confirms it;
  • a wedding or event enquiry is the start of a conversation. Wedding and event arrangements are agreed separately in writing.

When you send a form you will see a confirmation on screen and receive an email with a reference number. That email confirms we have your message. It is not a confirmation of a table, a room or an event.

Please send us accurate information, and please do not submit a request in someone else’s name.

What we do with what you send us

We use the information you send through a form to reply to you, to arrange what you have asked for, to keep a record of the request and to run the hotel. That is set out in full in our Privacy Policy.

Sending us an enquiry does not give us any wider right over what you write. We do not claim ownership of it, and we do not use it for anything other than the purposes described in the Privacy Policy.

Content on this website

Unless otherwise stated, the text, design and other original material on this website are owned by or used with permission by The Hermitage Plantation Inn Ltd. Photographs, historical material, logos and other content may also be owned by their respective creators or rights holders.

Please do not republish our text or photographs elsewhere without asking. Ordinary quotation with a link back is welcome, and nothing here is intended to override the rights the law already gives you.

“Hermitage Nevis” and “The Hermitage” are used as our names. Other names, marks and logos on this website belong to the companies they identify, and their appearance here does not imply any relationship beyond the one described.

This website links to a small number of others — our booking system, WhatsApp, our website developer, and a few Nevis tourism and heritage sources that we think are useful.

Those sites are run by other people. They have their own terms and their own privacy practices, and we do not control what they publish or whether they stay available. We link to them because we think they are helpful, not to endorse everything on them.

Our responsibility

We provide this website to help you find out about the hotel and get in touch with us. We are responsible for taking reasonable care over what we publish here, and for putting right anything we get wrong.

We are not responsible for a loss caused by something genuinely outside our control — for example a failure of the internet, of your device, or of a service someone else operates. If the website is unavailable for a period, that in itself does not entitle you to compensation, and it never affects a booking you have already made.

Nothing in these terms limits any responsibility that cannot lawfully be limited.

Which law applies

These terms are governed by the laws of Saint Christopher and Nevis.

Changes to these terms

We may update these terms from time to time. The version on this page is the one that applies, and the date at the top of this page tells you when it last changed.

Getting in touch

Email contactus@hermitagenevis.com, telephone +1 869 469 3477, WhatsApp +1 869 662 2575, or write to Hermitage Road, Saint John Figtree, Charlestown, Nevis, St. Kitts & Nevis. You can also use our contact form.

See also our Privacy Policy.