Thanks for your inquiry and welcome to the Hermitage!

All requests are handled personally by someone on our reception team.

We will be in touch with you directly to confirm your reservation. 
We will need credit card details to secure your booking but nothing will be charged before you get here.

You can send your card details by email, text message, or a good old fashion telephone call. 
We will respond to the request you have just submitted and find out what works best for you.

Kind regards,